Tawanda Madden-Jones, RN

Pathwise Case Management

VP Business Development

Tawanda Madden-Jones brings a dynamic and practical perspective to ethical advocacy in telephonic RN case management, rooted in her extensive experience supporting individuals with complex medical and psychosocial needs. Her work reflects a deep commitment to client-centered care, emphasizing the importance of maintaining human connection, trust and transparency in remote healthcare environments. By drawing from real-world case scenarios, she helps learners understand how ethical principles are not just theoretical concepts but essential tools for navigating everyday challenges in care coordination.

Her approach focuses on equipping participants with evidence-informed communication strategies that enhance therapeutic rapport, support informed decision-making and promote equitable outcomes. She also addresses the realities of competing stakeholder demands, limited resources and social determinants of health, offering practical frameworks to manage these challenges with integrity and professionalism.

Through an engaging and relatable teaching style, Tawanda Madden-Jones fosters a learning environment where participants feel empowered to reflect on their own practice, strengthen ethical decision-making and build resilience. Attendees will leave with actionable insights and skills they can immediately apply to improve both client outcomes and their overall effectiveness as case management professionals.