Resilient Healthcare Teams Addressing Social Drivers

Healthcare social workers and care management professionals are increasingly tasked with addressing complex social drivers of health while managing growing caseloads, workforce shortages and emotional fatigue. As demands within healthcare systems intensify, burnout and compassion fatigue continue to impact staff retention, team functioning and the quality of care. This presentation explores the critical intersection between workforce resilience and the social drivers of health through the lens of a healthcare social work leader and practicing clinician. Participants will examine how housing instability, access to care barriers, caregiver strain and socioeconomic stressors affect both client outcomes and provider well-being. Drawing from real-world experiences in hospital and community-based settings, this session highlights the need for sustainable approaches that support both clients and the professionals who serve them. Attendees will gain practical strategies to strengthen resilience among care management and social work teams while implementing integrated approaches to address social needs. The presentation will also explore leadership practices that foster emotional intelligence, psychological safety and effective interdisciplinary collaboration in high demand environments. Emphasis will be placed on actionable tools that can be implemented across healthcare and community settings to improve workforce sustainability and client-centered outcomes. This session is designed for social workers, case managers and healthcare professionals seeking practical, evidence informed strategies to address social drivers of health while sustaining a resilient and effective workforce.